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IT Support Services

Tekhouse Computers offer a wide range of tailored IT support services for local schools and small businesses. If you’re a new business starting out that needs a complete IT infrastructure put into place, or an already established company that wants to change its IT support supplier for a fully or partially managed solution, we are confident that we can custom tailor a support plan to suit your needs and budget, we can offer IT support solutions on an Ad-Hoc, rolling month, or a discounted fixed term contract tailored to your requirements.

Some of the more common support services that are included in most IT support contracts as standard are outlined below, however the list of services we offer on this page is not an exhaustive list, each contract is specifically tailored to each individual client’s needs and requirements.

To find out what Tekhouse Computers can do for your organization please feel free to contact us on 01920 467977 for a no obligation chat about your requirements, or email us on the contact page HERE.

 

CRB / DBS Checked Staff

We work in environments where there are vulnerable adults and children, because of this all of our staff are CRB / DBS Checked to an enhanced level, we are more than happy to submit certificate numbers on request for all staff that will be working at your premises.

 

Hardware Setup

We can consult with you to design and build PCs, Laptops, and Servers to meet your education and business needs on a per client basis. We are experienced with all versions of Windows, and Microsoft Server platforms, and will offer you the best software solution to meet your requirements, once your hardware is built and fully tested we can install it on site, we do all the hard work allowing you to concentrate on running your business.

 

Network Implimentation & Maintainance

We can design and implement new network infrastructures from the ground up, expand your current network to meet demand as your organization grows, or simply maintain and streamline your current network to ensure that it functions with 100% efficiency, we can solve wireless networking and access point issues, set up secure VPN access for offsite employees and a whole host of other networking services to ensure that you get the best from your organizations networking infrastructure.

 

Hardware Repair & Upgrade

Should your hardware breakdown for any reason we will endeavour to repair it, using new parts within 24 - 48 hours (dependant on part availability). We can also provide an upgrade, refurbishment or replacement schedule for hardware that is coming to the end of its service life cycle.

 

Telephone and Remote Support

Our fixed term contracts include as standard, a pre agreed number of offsite remote assistance hours, and unlimited telephone support.

 

Health Check/Virus Removal

We can monitor the health of all workstations, servers and other devices within your business or organization to ensure that they are running at optimum health, are always fully updated with the latest Microsoft updates and patches, as well as the latest device drivers, we can implement systems to protect against virus, malware, ad-ware, spyware to ensure that your whole business or organization is safe from outside attack.

 

Data Backup

We offer advice and implementation of secure data backup, whether you want secure onsite Network Attached Storage (NAS) backup, or secure offsite cloud back up we will work with you to find the most suitable and cost effective solution for your organization.

 

Website Design, Hosting & Domain Name Registration

We can support the website you currently have in place, or we can design and build Small business and personal websites from the ground up at extremely competitive prices, we can search engine optimize your website, setup ecommerce systems, content management systems, forums, bulletin boards and almost any other system you can think of to suit your needs; we offer you the option for us to administer it on your behalf for a monthly fee, or we can include management as part of an IT support package, or you can take full control of its management and content.
We can register web domains for you, and we provide a website hosting service on our own servers on a monthly or yearly billing cycle.

 

Data Migration

We can migrate your data between old and new hardware, between servers, data backup devices, cloud services, and even business premises in the event of business relocation.

 

Data Recovery

Sometimes hardware fails, whether it be the whole computer or just the hard drive it can be a major issue when the failed device contains valuable or sensitive data. In most cases providing there is no physical damage to the actual hard drive platters inside the drive we can recover most, if not all of the data for you and transfer it to a new hard drive or computer, however if you have taken our advice in relation to a data backup schedule this should never be a problem for your organization.

 

Tutorial Sessions

We can offer group or one to one tutorial sessions and workshops for software and hardware applications, each session is specifically tailored to the IT knowledge levels, and ages of the tutorial recipients, for more information about this service please feel free to chat with us.

 
 
 
 
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